The UX of Voice: The Invisible Interface

Emotional, Burning, Unlimited Tuned Laboratory

Voice interaction represents the biggest UX challenge since the birth of the smartphone, so we break down the implications and opportunities for this paradigm shift in UX design.
It’s a brand new year, and by most reliable indicators – the latest demos at CES 2017, the buzz on all the tech blogs and even the pre-roll ads interrupting my binge watching of Crazy Ex-Girlfriend – it looks like 2017 will be the year that voice interaction reaches mainstream adoption.

Voice interaction – the ability to speak to your devices, and have them understand and act upon whatever you’re asking them – was everywhere this year. Device manufacturers of all shapes and sizes heavily integrated voice capabilities into their offerings at CES 2017, with Amazon’s Alexa stealing the show as their AI platform of choice…