JR East System Failure Leaves Suica App Users Stranded at Ticket Gates

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JR East announced on Saturday that the system failure earlier the day that had prevented Mobile Suica app users from charging electric train fare money to their smartphones and the use of credit cards at JR East ticket offices had been restored around 1pm...

JR East announced on Saturday that the system failure earlier the day that had prevented Mobile Suica app users from charging electric train fare money to their smartphones and the use of credit cards at JR East ticket offices had been restored around 1pm.

East Japan Railway Co. (JR East) said a system failure meant commuters were unable to pay for journeys with the Mobile Suica app or digital wallets and people planning trips were unable to reserve tickets online on Saturday.

The outage also affected credit card transactions at JR ticket offices and machines.